- Customer Service
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Why Shop at Babeland
Sex Toys for a passionate world – vibrators, dildos and other adult toys at Babeland
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We really, truly believe that finding the right sex toy can change your life.
As many of our customers will tell you, a great sex toy experience can be truly life-changing. Learning how to orgasm for the first time, coming from a new position, or discovering a new erogenous zone are all possible with the right toy. That’s why helping you find the right toy to suit your needs is our #1 concern at all times. Even if you aren’t sure what you’re looking for, our helpful staff knows just how to guide you on the path to orgasmic bliss!
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We test ’em, so you’ll love ’em.
Our purchasing team sifts through thousands of products every year to find the cream of the crop (yeah, we know, it’s a tough job, but someone’s got to do it). Once we find some promising candidates, each toy is tested and thoroughly reviewed by our staff for quality, function, innovation, aesthetic, and good ol’ pleasure potential. We’re committed to bringing you only the best sex toys, lubricants, books, and adult DVDs on the market.
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We care about your health.
Your body is a temple, and we want you playing with sex toys that keep you healthy, happy, and worry-free. We made a commitment several years ago to carry only materials that we deem body-safe; that means no phthalates, no spermicides, no numbing agents, and nothing to detract from the pleasure that your body craves. We’re always seeking out natural, organic, and paraben-free lubricants and body products. And if you’re looking to “green your boudoir,” check out our collection of sustainable, eco-friendly sex toys.
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Our staff is the best in the world (and we’re not shy about superlatives).
Not only are we a bunch of starry-eyed idealists, but every single one of our Sex Educators/Sales Associates receives extensive training on sexuality, sexual anatomy, and gender, not to mention the entire universe of sex toy types, materials, and functions. And according to the Zagat survey (we’ve won Best Customer Service more than once), you all seem to appreciate the effort! Check out our Staff Bios or Staff Picks page, or drop in on the Babeland blog or the Moms in Babeland blog — we just can’t seem to shut up when it comes to sex.
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We’ll get you to your G-spot, by hook or by crook!
We won’t just sell you a toy, we’ll help you figure out how to use it. The extensive “How To” section on Babeland.com and our in-store workshops cover everything from blow jobs to couple’s sex toys to female ejaculation. School was never this much fun.
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Come for a cause; make your orgasms count!
We know how great it feels to fall in love, to discover a new erogenous zone, or to come so hard you see stars. But coming for a cause feels even better, and when you buy a Babeland toy, chances are you’re doing just that. For over 17 years, Babeland has contributed to non-profits and organizations devoted to social change through fundraising partnerships and community donations. We like to think we’re changing the world, one orgasm at a time!
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You can eavesdrop on your fellow shoppers.
If you don’t want to take our word for it, check out what our customers have to say about their sex toy purchases. On every product page you’ll find our customers’ average star rating, which can be an invaluable tool if you’re trying to narrow down your selection. We know that everyone’s pleasure requirements are different, but it can’t hurt to be a fly on the wall of your fellow shoppers’ sex toy escapades, can it?
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Your secret is safe with us.
Our privacy policy is simple, but crucial to your peace of mind: we will never rent, sell, or share your personal information with anyone, for any reason. Not only that, but your credit card information is encrypted, our information appears as “TIB” on your credit card statement, and all packages are shipped discreetly. (We’d indulge in a joke here, but we know that your privacy is no laughing matter.)
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We’re fast, easy, and ready for action.
Whether you want to place an order, make a return, book a private party, or get a sex toy delivered to your front door within hours of ordering it, we’re here for you. Our checkout process is quick and easy whether online or over the phone, and our returns process is just as simple. And if you live in Seattle or NYC, we’ll happily set up a private toy party, workshop, or same-day (M-F, during limited hours) home delivery for you!
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We love you just the way you are — all consensual pleasure is good pleasure.
Repeat after us: there is no one “right” way to have sex! Our culture attaches so much shame to sexuality and pleasure, but Babeland is a come-as-you-are zone. This means that no matter what gets your pulse racing or gets you off, as long as everyone involved has consented, we’re on board. Feel free to ask us about anything, and rest assured that we’ve heard it, seen it, or will be eager to learn more about it right alongside you.
Convinced? Start by checking out some of our bestselling vibrators, our couple’s toys, or our ready-made kits!